SMS Communication  & Privacy Policy

DIRECT DATA COLLECTION
Personal data is only stored when voluntarily given by you for a determined purpose e.g. in context of a registration, a survey, a contest, or in performance of a contract. Your individual, identifiable, personal data will not be disclosed to third parties, without your consent.
PHONE NUMBERS
Any phone numbers collected through our site, whether through webform or other means, will be used exclusively to communicate with you regarding our services and will never be shared or sold to third parties for promotional or marketing purposes.
TELEPHONE COMMUNICATIONS WITH YOU
You agree that our company and its agents may call or text you at any phone number (landline or wireless) that you provide to us, using an automated dialing system and/or a prerecorded message, for marketing services and/or account-related purposes, such as appointment confirmations, service alerts, billing and collection issues or account recovery concerns. You can manage your contact preferences by emailing us, calling us, or replying to text messages with “HELP” for assistance or “STOP” to unsubscribe. Reply “START” to resubscribe. Message and data rates may apply. 

SMS Terms & Conditions – The Never Alone Clubhouse

1. Consent to Receive SMS Messages

By providing your phone number, you agree to receive SMS messages from The Never Alone Clubhouse. These messages may include updates, event notifications, recovery support information, and other related communications.

2. Message Frequency

Message frequency may vary. You may receive periodic messages based on your engagement with our services.

3. How We Obtain Consent

Consent to receive SMS messages is obtained when you opt-in via website signup, event registration, written consent, or other applicable methods. We do not send messages without prior explicit consent.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications from us.

5. Help Instructions

For assistance, reply HELP to any message or contact us at 770-485-1294.

6. Carrier & Cost Information

Message and data rates may apply based on your mobile carrier plan. The Never Alone Clubhouse is not responsible for any SMS-related charges incurred by users.

7. Privacy Policy

We respect your privacy. Your phone number and personal information will not be shared, sold, or used for any purpose other than intended communications. View our full Privacy Policy below for more details.

8. Contact Information

For any questions or concerns about this policy or our SMS communications, please contact us at:
📧 jocelyn@NeverAloneCh.org
📞 770-485-1294

Privacy Policy

Effective Date: January 1 2025

1. Introduction
The Never Alone Clubhouse ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including SMS communications.

2. Information We Collect
We may collect the following types of information when you interact with us:

• Personal Information: Name, phone number, email address, and other contact details provided voluntarily.

• SMS Communication Data: Messages sent to and from The Never Alone Clubhouse, including timestamps and opt-in/opt-out status.

• Device Information: Information about your device and network connection, such as IP address, operating system, and mobile carrier.

3. How We Use Your Information
We use the information we collect to:

• Provide recovery support services and organizational updates.

• Send SMS messages regarding events, resources, and outreach efforts.

• Improve our communication efforts and enhance user experience.

• Comply with legal and regulatory requirements.

4. SMS Communications & Consent
By providing your phone number, you consent to receive SMS messages from The Never Alone Clubhouse. You may opt out at any time by replying STOP to any message. To request assistance, reply HELP or contact us at 770-485-1294. Message and data rates may apply.

5. Information Sharing & Disclosure
We do not sell, rent, or share your personal information with third parties, except:

• When required by law or legal processes.

• With trusted service providers who assist in our operations (e.g., SMS platforms), subject to strict confidentiality agreements.

• If necessary to protect the rights, safety, or property of The Never Alone Clubhouse or others.

6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights & Choices

• Opt-Out: You may opt out of SMS communications at any time by replying STOP.

• Access & Updates: You may request access to or updates to your personal information by contacting us at PeerSupport@NeverAloneCh.org.

8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and the effective date will be updated accordingly.

9. Contact Us
For any questions about this Privacy Policy, please contact us at: 📧 PeerSupport@NeverAloneCh.org
📞 770-485-1294
📍 The Never Alone Clubhouse, 8380 Grady Street Douglasville GA 30134